How to Track Customs Clearance Status for Aliexpress Deliveries in UK

Q: How can I check if my AliExpress parcel has cleared UK customs?

To track your AliExpress parcel’s customs clearance status in the UK, use the tracking number provided by the seller. Enter this number on the official Royal Mail or courier website if your parcel is handled by them. If your item is shipped via AliExpress Standard Shipping, you can also check the status on the AliExpress order page. Look for updates such as “Arrived at Destination Country” or “Customs Clearance in Progress,” which indicate your parcel is being processed by UK customs.

Q: Which tracking websites are most reliable for UK-bound AliExpress orders?

Royal Mail and Parcelforce are the main UK carriers for AliExpress deliveries, so their official sites provide the most accurate updates once your parcel enters the UK. For international tracking before arrival in the UK, use 17track.net or the AliExpress app. These services display detailed tracking history, including customs clearance stages. Always rely on official carrier updates for the most current information.

Q: What does “Customs Clearance in Progress” mean on my tracking page?

When you see “Customs Clearance in Progress”, it means your parcel has arrived in the UK and is being inspected by HM Revenue & Customs. This process checks for prohibited items and calculates any applicable duties or VAT. Your parcel will remain in this status until it is either cleared or held for additional checks or payment.

Q: How long does customs clearance usually take for AliExpress parcels in the UK?

Customs clearance in the UK typically takes between 1 to 5 working days. However, delays can occur due to high parcel volumes, missing documentation, or if duties and taxes need to be paid. If your parcel is held for inspection or payment, you will receive a notification from Royal Mail or the relevant courier outlining the next steps.

Q: Will I be notified if my parcel is held by UK customs?

Yes, if your AliExpress parcel is held by UK customs for any reason, you will receive a letter or email from the delivery carrier (usually Royal Mail or Parcelforce). This notification will explain the reason for the hold—commonly unpaid VAT or customs duties—and provide instructions on how to pay the required fees online or at a local post office.

Q: How can I pay customs duties or VAT for my AliExpress parcel?

If your parcel incurs customs duties or VAT, Royal Mail or the courier will send you a “Fee to Pay” card or email. This will include a reference number and payment instructions. You can pay online through the Royal Mail website or at your local post office. Once payment is made, your parcel will be released for delivery.

Q: What should I do if my tracking hasn’t updated for several days during customs clearance?

If your tracking status hasn’t changed for more than five working days while in customs, contact the delivery carrier (Royal Mail or Parcelforce) with your tracking number. You can also check the official government guidance on imported parcels and customs procedures. Sometimes, delays are caused by backlogs or additional inspections, but contacting the carrier can provide more information.

Q: Are there any items that may cause customs delays when ordering from AliExpress?

Yes, certain restricted or prohibited items—such as electronics with batteries, cosmetics, or items valued above the duty-free threshold—can cause delays or even confiscation by UK customs. Always check the latest regulations before ordering. For more information, refer to the UK government’s advice on sending and receiving international parcels.

Q: Can I contact UK customs directly about my AliExpress parcel?

UK customs does not handle individual parcel queries. All inquiries must be made through your delivery carrier (e.g., Royal Mail, Parcelforce), who can liaise with customs on your behalf. If you suspect your parcel is lost or seized, the carrier is your main point of contact for updates and resolution.

How to Track Customs Clearance Status for AliExpress Deliveries in the UK

Shopping on AliExpress offers UK residents access to a vast range of products at competitive prices, but understanding the journey of your parcel, especially through customs clearance, is crucial for a smooth shopping experience. Many AliExpress users in the UK are often concerned about unexpected customs delays, additional charges, and how to stay updated on their order’s progress. Knowing how to effectively track customs clearance status helps you anticipate delivery times and avoid surprises at your doorstep.

With recent changes in UK import regulations and the introduction of VAT on overseas purchases, tracking your AliExpress delivery has become more important than ever. UK shoppers want to ensure their parcels are not held up unnecessarily and that they are aware of any customs fees or required actions. This guide will explain the best ways to monitor your parcel’s status, empowering you to shop confidently and manage your deliveries efficiently.

Wondering where your AliExpress parcel is in UK customs? While you track your delivery, don’t miss out on extra savings—check out this month’s top promo codes for UK shoppers.

How to Track Customs Clearance Status for AliExpress Deliveries in UK

Understanding AliExpress Shipping to the UK

AliExpress is a popular online marketplace for UK shoppers looking for affordable products from China and other countries. However, tracking your order’s journey—especially the customs clearance status—can be confusing. Knowing which carrier delivers your package, how long it takes, and what to do if your parcel is delayed by UK customs is essential for a smooth shopping experience.

Who Delivers AliExpress Packages in the UK?

AliExpress packages are delivered in the UK by several postal and courier services, depending on the shipping method chosen by the seller. The most common delivery partners include:

Royal Mail – Handles the majority of AliExpress Standard Shipping packages once they arrive in the UK.
Hermes (now Evri) – Sometimes used for tracked parcels and larger shipments.
DHL – Used for expedited or premium shipping options. DHL tracking provides detailed updates, including customs clearance stages.
Parcelforce Worldwide – Handles some express and tracked deliveries.

If you’re wondering, “Is AliExpress delivered by Royal Mail?” — the answer is yes, most standard shipments transition to Royal Mail for final delivery after clearing UK customs.

How Do I Track My AliExpress UK Delivery?

AliExpress Tracking Methods

There are several ways to check the tracking status of your AliExpress order, including its customs clearance stage:

AliExpress Order Page: Log in to your AliExpress account, go to “My Orders,” and click “Track Order.” This page shows the official tracking updates, including when your parcel enters and exits UK customs.
AliExpress Standard Shipping Tracking: If you selected this shipping method, you’ll receive a tracking number that works on both the AliExpress site and third-party tracking platforms.
Cainiao Tracking: Cainiao is AliExpress’s official logistics partner. Enter your tracking number at global.cainiao.com for detailed updates, including customs processing.
17TRACK: A popular global tracking tool. Enter your AliExpress tracking number on 17track.net to see updates from multiple carriers, including customs clearance status.
Royal Mail Tracking: Once your parcel arrives in the UK and is handed over to Royal Mail, use the tracking number on Royal Mail’s website for local delivery updates.
DHL Tracking: For express shipments, use the DHL tracking portal to monitor customs clearance and delivery progress.

If your tracking number starts with “LP” or “RU,” it likely uses AliExpress Standard Shipping and can be tracked via Cainiao, 17TRACK, and Royal Mail.

To track the customs clearance status of your AliExpress delivery in the UK, use your tracking number on the courier’s website or a universal tracking site, and look for updates indicating customs processing or release.

How to Track Customs Clearance Status for AliExpress Deliveries

Step-by-Step Guide

Find Your Tracking Number: Log in to your AliExpress account, go to “My Orders,” and copy the tracking number provided for your shipment.
Check AliExpress or Cainiao: Visit the AliExpress order page or Cainiao tracking site. Look for status updates such as “Arrived at Destination Country,” “Pending Customs Clearance,” or “Released from Customs.”
Use 17TRACK for More Details: Enter your tracking number on 17TRACK. This platform aggregates updates from both Chinese and UK carriers, often providing more granular customs clearance information.
Switch to UK Carrier Tracking: Once your parcel is in the UK, use the same tracking number on Royal Mail, Hermes/Evri, or Parcelforce’s website for local updates.
Monitor for Customs Updates: Look for statuses like “Held by Customs,” “Customs Clearance Processing Complete,” or “Released by Customs.” These indicate the stage of customs your parcel is in.

AliExpress tracking not updating? Sometimes, tracking can stall at the customs stage. This is common and usually resolves in a few days, but if it persists, see the troubleshooting section below.

What to Do if Your AliExpress Order is Stuck in Customs

AliExpress orders may occasionally get stuck at UK customs, especially if there are issues with the paperwork, declared value, or if import taxes are due. Here’s what you should do:

Check Tracking Regularly: Use AliExpress, Cainiao, 17TRACK, and the UK carrier’s website for updates. Look for specific notes such as “Awaiting Customs Clearance” or “Held by Customs.”
Wait Patiently: Customs clearance can take anywhere from 1 to 10 working days, depending on parcel volume and whether duties are owed.
Contact Your Local Carrier: If your tracking shows “Held by Customs” for more than a week, contact Royal Mail, Parcelforce, or the courier handling your parcel. They may require additional information or payment of import taxes.
Respond to Customs Notices: If customs or the delivery carrier contacts you for payment or documentation, respond promptly to avoid further delays.
Open a Dispute on AliExpress: If your parcel remains stuck for more than 30 days after the estimated delivery date, open a dispute on AliExpress for buyer protection.

AliExpress tracking not updating for several days during customs processing is normal, but extended delays should be addressed with the carrier and AliExpress support.

How Long Does AliExpress Take to Deliver to UK?

Delivery times from AliExpress to the UK vary based on the shipping method selected:

AliExpress Standard Shipping: Typically takes 10–25 business days, including customs clearance.
AliExpress Premium Shipping: Usually arrives in 7–15 business days.
China Post Registered Air Mail: Delivery can take 15–35 business days.
DHL/Express Couriers: Fastest option, with 3–7 business days including customs processing.

Customs clearance may add 1–10 additional working days, especially during busy periods (e.g., holidays or sales events).

Do You Have to Pay Import Tax from AliExpress UK?

Import tax and VAT are important considerations for UK buyers shopping on AliExpress. Since Brexit, the rules have changed:

Orders under £135: VAT should be collected at the point of sale by AliExpress. You should not be charged again upon delivery.
Orders over £135: You may be required to pay import VAT and possibly customs duties when your parcel arrives in the UK. The delivery carrier (often Royal Mail or Parcelforce) will contact you for payment before releasing the package.
Handling Fees: Carriers may charge a handling or processing fee for collecting taxes on your behalf.

Always check your order value and ensure VAT is included at checkout to avoid unexpected charges when your parcel clears UK customs.

AliExpress Tracking: Understanding Different Shipping Methods

AliExpress Standard Shipping Tracking

AliExpress Standard Shipping is the most popular choice for UK buyers. It provides a reliable tracking number that works on multiple platforms, including AliExpress, Cainiao, and 17TRACK. Updates include export from China, arrival in the UK, customs clearance, and handover to Royal Mail.

AliExpress Tracking via 17TRACK

17TRACK is a powerful tool for tracking AliExpress orders. Simply enter your tracking number to view updates from Chinese carriers (like China Post) and UK carriers (Royal Mail, Hermes). It’s especially useful for monitoring customs clearance steps.

AliExpress Tracking via China Post

If your seller uses China Post Registered Air Mail, you can track your parcel on the China Post website, AliExpress, and 17TRACK. Once the parcel enters the UK, tracking will switch to Royal Mail or Parcelforce.

Cainiao Tracking

Cainiao is the logistics arm of AliExpress. Use Cainiao tracking for real-time updates, including customs entry and clearance in the UK. It’s especially helpful if your AliExpress tracking is not updating on the main site.

USPS and DHL Tracking for UK Deliveries

While USPS tracking is rarely used for direct UK deliveries from AliExpress, it may appear if your parcel is routed through the US. For DHL tracking, use DHL’s website for express shipments; DHL provides detailed customs clearance updates and estimated delivery times.

AliExpress Tracking Not Updating: What Does It Mean?

AliExpress tracking not updating is a common concern, especially during customs clearance. Here’s what you need to know:

Normal Delays: Tracking may not update for several days while your parcel is processed by UK customs. This is normal and usually resolves itself.
Extended Delays: If no updates appear for more than 7–10 days, contact your local carrier and check with AliExpress customer service.
Check Multiple Platforms: Use AliExpress, Cainiao, 17TRACK, and the UK carrier’s site for the latest information.
Open a Dispute if Necessary: If your item is lost or stuck for over 30 days, open a dispute on AliExpress for a refund or further assistance.

Tips for a Smooth AliExpress Delivery and Customs Clearance in the UK

Choose Tracked Shipping: Always opt for tracked shipping methods like AliExpress Standard Shipping for better visibility and updates.
Check VAT Inclusion: Ensure VAT is included at checkout for orders under £135 to avoid double charges.
Monitor Tracking Regularly: Use multiple platforms (AliExpress, Cainiao, 17TRACK, Royal Mail) to stay updated on your parcel’s status.
Be Patient During Customs: Customs processing can take time, especially during peak periods.
Keep Your Details Updated: Make sure your delivery address and contact information are accurate to avoid delivery issues.

A smartphone screen displays a tracking page for an AliExpress order, highlighting the customs clearance status for a delivery to the UK.

Frequently Asked Questions About AliExpress Deliveries in the UK

Who delivers AliExpress packages in the UK? Most packages are delivered by Royal Mail, but Hermes/Evri, Parcelforce, and DHL may also be used.
How do I track my AliExpress UK delivery? Use the AliExpress order page, Cainiao, 17TRACK, and the UK carrier’s tracking site.
What to do if your AliExpress order is stuck in customs? Wait a few days, check for customs notices, contact your delivery carrier, and open a dispute on AliExpress if needed.
How long does AliExpress take to deliver to UK? Delivery usually takes 10–25 business days, with customs clearance adding 1–10 days.
Is AliExpress delivered by Royal Mail? Yes, most standard AliExpress parcels are delivered by Royal Mail after clearing UK customs.
Do you have to pay import tax from AliExpress UK? Orders under £135 should have VAT collected at checkout; over £135 may incur VAT and customs duties upon arrival.

For the best experience, always use tracked shipping, monitor your AliExpress tracking status, and stay informed about UK customs and import tax rules.

FAQ: How to Track Customs Clearance Status for AliExpress Deliveries in the UK

How can I check if my AliExpress parcel has cleared UK customs?

To track your AliExpress parcel’s customs clearance status in the UK, use the tracking number provided by the seller. Enter this number on the official Royal Mail or courier website if your parcel is handled by them. If your item is shipped via AliExpress Standard Shipping, you can also check the status on the AliExpress order page. Look for updates such as “Arrived at Destination Country” or “Customs Clearance in Progress,” which indicate your parcel is being processed by UK customs.

Which tracking websites are most reliable for UK-bound AliExpress orders?

Royal Mail and Parcelforce are the main UK carriers for AliExpress deliveries, so their official sites provide the most accurate updates once your parcel enters the UK. For international tracking before arrival in the UK, use 17track.net or the AliExpress app. These services display detailed tracking history, including customs clearance stages. Always rely on official carrier updates for the most current information.

What does “Customs Clearance in Progress” mean on my tracking page?

When you see “Customs Clearance in Progress”, it means your parcel has arrived in the UK and is being inspected by HM Revenue & Customs. This process checks for prohibited items and calculates any applicable duties or VAT. Your parcel will remain in this status until it is either cleared or held for additional checks or payment.

How long does customs clearance usually take for AliExpress parcels in the UK?

Customs clearance in the UK typically takes between 1 to 5 working days. However, delays can occur due to high parcel volumes, missing documentation, or if duties and taxes need to be paid. If your parcel is held for inspection or payment, you will receive a notification from Royal Mail or the relevant courier outlining the next steps.

Will I be notified if my parcel is held by UK customs?

Yes, if your AliExpress parcel is held by UK customs for any reason, you will receive a letter or email from the delivery carrier (usually Royal Mail or Parcelforce). This notification will explain the reason for the hold—commonly unpaid VAT or customs duties—and provide instructions on how to pay the required fees online or at a local post office.

How can I pay customs duties or VAT for my AliExpress parcel?

If your parcel incurs customs duties or VAT, Royal Mail or the courier will send you a “Fee to Pay” card or email. This will include a reference number and payment instructions. You can pay online through the Royal Mail website or at your local post office. Once payment is made, your parcel will be released for delivery.

What should I do if my tracking hasn’t updated for several days during customs clearance?

If your tracking status hasn’t changed for more than five working days while in customs, contact the delivery carrier (Royal Mail or Parcelforce) with your tracking number. You can also check the official government guidance on imported parcels and customs procedures. Sometimes, delays are caused by backlogs or additional inspections, but contacting the carrier can provide more information.

Are there any items that may cause customs delays when ordering from AliExpress?

Yes, certain restricted or prohibited items—such as electronics with batteries, cosmetics, or items valued above the duty-free threshold—can cause delays or even confiscation by UK customs. Always check the latest regulations before ordering. For more information, refer to the UK government’s advice on sending and receiving international parcels.

Can I contact UK customs directly about my AliExpress parcel?

UK customs does not handle individual parcel queries. All inquiries must be made through your delivery carrier (e.g., Royal Mail, Parcelforce), who can liaise with customs on your behalf. If you suspect your parcel is lost or seized, the carrier is your main point of contact for updates and resolution.

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