How to File a Dispute for Late or Undelivered Aliexpress Order

How to File a Dispute for Late or Undelivered AliExpress Orders in the UK

Shopping on AliExpress offers UK buyers access to a vast range of affordable products, but long-distance shipping can sometimes lead to delays or undelivered parcels. For many UK shoppers, waiting weeks for an order only to find it hasn’t arrived can be frustrating and stressful, especially when tracking updates stop or seem unclear. Knowing how to file a dispute on AliExpress is essential for protecting your money and ensuring you receive either your item or a refund.

Understanding the dispute process is particularly important for UK residents due to customs checks, Royal Mail handling, and potential Brexit-related delays. Many buyers are concerned about buyer protection deadlines, communication with overseas sellers, and refund eligibility. This guide will help you navigate AliExpress’s dispute system confidently, so you can resolve issues quickly if your order is late or hasn’t arrived.

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How to File a Dispute for Late or Undelivered AliExpress Order in the UK

Understanding Late and Undelivered Orders on AliExpress

AliExpress is a popular eCommerce platform among UK shoppers, but issues like late delivery or undelivered orders can occur. Knowing how to dispute a late delivery on AliExpress or how to dispute an item not received on AliExpress is crucial for protecting your rights as a buyer. The process is straightforward, but it’s important to follow the correct steps and understand your options for a refund or resolution.

How to Open a Dispute on AliExpress for Late or Missing Orders

Step-by-Step Guide to Filing a Dispute

If your order hasn’t arrived within the estimated delivery time, or if AliExpress shows your order as delivered but you have not received it, you can open a dispute on AliExpress. Here’s how:

1. Log in to your AliExpress account and go to ‘My Orders’.
2. Find the specific order that is late or not received.
3. Click on ‘View Details’ for that order.
4. Locate and click the ‘Open Dispute’ button. If you see AliExpress no dispute button, check if the order is still within the Buyer Protection period.
5. Choose the reason for the dispute: ‘Order not received’ or ‘Item not as described’.
6. Fill in the required details, upload any supporting evidence (such as tracking screenshots), and submit your dispute.

Note: You can open dispute on AliExpress after 15 days only if the order is within the Buyer Protection period. Once the protection expires, the dispute option disappears.

AliExpress Dispute Process for UK Buyers

What Happens After You Open a Dispute?

Once you open a dispute, the seller has a few days (usually up to 5) to respond. You and the seller can negotiate a solution, such as a refund or reshipment. If you cannot reach an agreement, AliExpress will step in to mediate and make a decision based on the evidence provided.

AliExpress dispute finished no refund? If your dispute is marked as finished but you have not received a refund, contact AliExpress customer service immediately. Provide your dispute ID and all relevant evidence.

Can I Get a Refund if AliExpress Has No Delivery in 30 Days?

Buyer Protection on AliExpress usually covers orders for 60 days, but many UK buyers ask, Can I get a refund if AliExpress has no delivery in 30 days? If your parcel has not arrived within 30 days, you should:

• Check the estimated delivery date on your order page.
• If the estimated delivery date has passed, open a dispute for “Order not received.”
• Provide clear evidence (e.g., tracking information showing no movement).

If the seller cannot prove delivery or fails to respond, AliExpress will usually issue a full refund.

What to Do If AliExpress Says Delivered But Not Received?

A common concern is, What to do if AliExpress says delivered but not received? This situation can be frustrating, especially in the UK where parcels may be left with neighbours or at local collection points. If tracking shows “delivered” but you have not received the item:

• Check with neighbours, your local Royal Mail depot, or building concierge.
• Request a delivery proof from the seller (such as a signature or photo).
• If you still cannot locate the parcel, open a dispute and select “Order not received.”
• Upload a statement that you did not receive the order, and attach any correspondence with the seller or courier.

AliExpress will review the case and, if the seller cannot provide conclusive delivery proof, you are likely to receive a refund.

Can You Dispute a Charge for Late Delivery?

UK buyers often wonder, Can you dispute a charge for late delivery? On AliExpress, you can only open a dispute if the item is not received or is significantly late (i.e., beyond the estimated delivery window). If you eventually receive the item but it was late, you may request a partial refund, but success depends on the seller’s agreement and AliExpress mediation.

Tip: Always keep records of all communication with the seller regarding delays, as this can strengthen your dispute case.

What to Do If AliExpress Doesn’t Refund?

If you have followed the dispute process and AliExpress doesn’t refund you, take these steps:

• Contact AliExpress customer service through the online chat or help centre.
• Provide your order number, dispute ID, and all evidence.
• If you do not get a satisfactory response, escalate by emailing AliExpress complaint email (usually found in the Help Centre or via the app).
• As a last resort, contact your credit card provider or bank to dispute the charge, especially if you paid by card or PayPal.

AliExpress is generally reliable with refunds, but persistence and thorough documentation are key if problems arise.

AliExpress Dispute Refund Process: What to Expect

When you file a dispute for a late or undelivered order, you can request a full refund or a partial refund (if you received part of your order). Here’s what to expect:

1. Submit your dispute with clear evidence.
2. Await the seller’s response or proposal.
3. If unresolved, AliExpress intervenes and makes a final decision.
4. If approved, AliExpress dispute refund is processed to your original payment method (credit card, PayPal, etc.).
5. Refunds usually appear within 3–20 business days, depending on your bank.

AliExpress refund without return is possible if you never received the item or if the seller agrees that a return is unnecessary.

How to Open Dispute on AliExpress After 15 Days

Some UK buyers ask, How to open dispute on AliExpress after 15 days? You can open a dispute any time after your order has been marked as shipped and up until the end of the Buyer Protection period (usually 60 days from shipment). If more than 15 days have passed, simply follow the standard steps:

• Go to My Orders and find the relevant order.
• If the ‘Open Dispute’ button is still visible, you are within the protection window.
• If the button is missing (AliExpress no dispute button), your protection has likely expired, and you cannot open a dispute.

Always monitor your estimated delivery time and act promptly to avoid missing the dispute deadline.

AliExpress Customer Service: Getting Further Help

If you have issues with the dispute process, or if your AliExpress dispute finished no refund, contact AliExpress customer service:

• Use the online chat feature in the Help Centre for immediate assistance.
• Submit a ticket with your order and dispute details.
• If needed, use the AliExpress complaint email (often available in the Help section).

Customer service can review your case, reopen disputes in certain circumstances, or escalate issues to the AliExpress Resolution Team.

Tips for UK Buyers: Protecting Yourself When Shopping on AliExpress

• Always check the seller’s ratings and reviews before making a purchase.
• Track your order regularly via the AliExpress platform and the courier’s website.
• Keep all communication on AliExpress for documentation.
• Open a dispute promptly if your order is late or undelivered—do not wait until Buyer Protection expires.
• Save all evidence, including screenshots of tracking, messages, and emails.

Common Issues and Solutions for AliExpress Disputes in the UK

AliExpress Dispute Finished No Refund

If your AliExpress dispute finished no refund, contact customer service immediately. Provide your dispute number and all evidence. If the issue is not resolved, escalate the matter via the complaint email or your payment provider.

AliExpress No Dispute Button

If you cannot see the AliExpress no dispute button on your order page, it usually means:

• The Buyer Protection period has expired.
• The order status is closed or completed for more than 15 days.

Contact customer service to see if your dispute can be reopened in special cases.

AliExpress Refund Without Return

If you did not receive your order, or if the item is not as described and the seller does not require a return, you can request an AliExpress refund without return during the dispute process. Make sure to clearly state your case and provide all necessary evidence.

How to Contact AliExpress for Complaints or Escalations

If you need to escalate your case, use the AliExpress complaint email or the online help system. Always include:

• Order number
• Dispute ID
• Summary of the issue
• Evidence (screenshots, tracking, correspondence)

Escalating via email is useful if you receive no response through the standard channels.

FAQs About Disputes and Refunds on AliExpress for UK Shoppers

• How do I dispute a late delivery on AliExpress? — Go to ‘My Orders’, select the order, and click ‘Open Dispute’ if the delivery is overdue.
• How do I dispute an item not received on AliExpress? — Use the ‘Open Dispute’ option and provide evidence that the item has not arrived.
• Can I get a refund if AliExpress has no delivery in 30 days? — Yes, if the item is late and the seller cannot prove delivery, you can request a refund.
• What to do if AliExpress says delivered but not received? — Check with neighbours and your local depot, then open a dispute if the parcel is missing.
• Can you dispute a charge for late delivery? — Yes, if the item is significantly late or not received, you can dispute the charge through AliExpress.
• What to do if AliExpress doesn’t refund? — Contact customer service, escalate via email, or dispute the charge with your payment provider.

Being proactive and organised will give you the best chance of a successful dispute and refund for late or undelivered AliExpress orders in the UK.

FAQ: How to File a Dispute for Late or Undelivered AliExpress Orders (UK)

How long should I wait before filing a dispute for a late or undelivered AliExpress order?

AliExpress orders typically have an estimated delivery window, which can range from 15 to 60 days depending on the shipping method and seller. If your order has not arrived by the end of the promised delivery time, you should file a dispute within the AliExpress Buyer Protection period. This period is usually 15 days after the maximum estimated delivery date. Always check your order details for the exact timeframe.

What is the process for filing a dispute on AliExpress?

To file a dispute for a late or undelivered order, log in to your AliExpress account, go to “My Orders”, and locate the relevant order. Click on “Open Dispute”, then select the reason (e.g., “Order not received”). Provide details and, if possible, supporting evidence such as tracking screenshots. Submit your dispute before the Buyer Protection expires to ensure AliExpress can help resolve your issue.

What evidence should I provide when filing a dispute?

When filing a dispute, include clear evidence such as tracking information showing no delivery updates, screenshots of communication with the seller, and order details. This helps AliExpress review your case more effectively and increases your chances of a favourable outcome. Always keep your communication polite and factual.

Can I escalate a dispute if the seller does not respond or disagrees?

Yes, if the seller does not respond or if you cannot reach an agreement, you can escalate the dispute to AliExpress for mediation. After you open a dispute, there is a negotiation period with the seller. If there’s no resolution, click “Escalate Dispute” within the dispute window. AliExpress will then review all evidence and make a final decision.

Will I get a full refund if my AliExpress order never arrives?

If your order never arrives and your dispute is successful, AliExpress typically issues a full refund to your original payment method. Be sure to file your dispute before the Buyer Protection period ends. Keep in mind that refunds may take several business days to appear in your account, depending on your bank or payment provider.

What should I do if I miss the dispute deadline?

If you miss the dispute deadline, AliExpress may not be able to help you, and your order will be marked as completed. In this case, you can try contacting the seller directly, but your chances of a refund are much lower. For further guidance on unresolved consumer issues in the UK, you can consult Citizens Advice.

Are there any UK-specific consumer protections for undelivered international orders?

While AliExpress Buyer Protection is your main recourse, UK consumers may also be protected by credit card chargeback schemes or PayPal’s buyer protection if you used those payment methods. For more on your rights and steps you can take if your online order hasn’t arrived, see Which? Consumer Rights.

How can I avoid issues with late or undelivered orders in the future?

To reduce the risk of late or missing orders, choose sellers with high ratings and positive reviews, and select tracked shipping methods when possible. Always check the estimated delivery times and keep records of your transactions. If you’re unsure about a seller, research their reputation before making a purchase.

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